Data Usage

Overview

This page explains, in practical terms, how Flowybooks handles customer data across the software product and managed bookkeeping service.

What Data Flowybooks Processes

Depending on how you use the service, Flowybooks may process:

• account and organization information
• financial statements and transaction data
• journal entries, account mappings, and reports
• uploaded support documents such as receipts or invoices
• bookkeeping-service workpapers and cash flow materials
• payroll-related records from third-party providers such as Gusto, Rippling, ADP, or similar providers
• billing records associated with Stripe subscriptions

Why Flowybooks Uses That Data

Flowybooks uses customer data to:

• operate the software product
• perform managed bookkeeping work
• produce monthly statements and cash flow materials
• support onboarding, billing, and customer support
• maintain security, fraud prevention, and service reliability

Cookie-Free Public Website Analytics

Google Analytics measures public pages on flowybooks.com by default without analytics cookies or persistent visitor IDs. It counts page views and referring websites and reports approximate country and, for U.S. visits, state. Query strings and fragments are removed, and Flowybooks does not send names, contact details, account or organization IDs, form content, booking details, financial records, or tax information.

Google receives the connection IP and limited technical request information while processing the event. Google says it derives approximate location and discards the IP before logging. Advertising, personalization, Google Signals, User-ID, and granular location and device collection beyond the approved country, region, and device-category fields are disabled.

Visitors can turn measurement off or on through Analytics choices in the footer. Supported Global Privacy Control and Do Not Track signals keep it off automatically. When a daily raw-event export is enabled, it is held in a restricted BigQuery dataset for up to 60 days; non-identifying page and location summaries may be retained for up to 13 months. See the Privacy Policy for details.

Cookie-free analytics is separate from the essential secure session cookie used after signing in to the Flowybooks product.

Booking and Google Calendar

The booking page embeds the existing Google Calendar appointment schedule. A visit to that page connects the browser to Google, and Google processes appointment and contact details if the visitor schedules a call. The page also provides a direct Calendar link, email address, and phone number as alternatives.

Stripe and Billing Data

Stripe is used for payment collection, subscription management, and customer billing workflows.

Flowybooks does not store full card numbers. Stripe provides Flowybooks with limited billing records needed to manage subscriptions, such as customer IDs, subscription IDs, plan identifiers, and subscription status.

Payroll Provider Data

When payroll-related records are included in your bookkeeping workflow, Flowybooks may review and process exported reports or source data from systems such as Gusto, Rippling, ADP, or similar providers in order to reconcile payroll and reflect it correctly in the books.

AI and Automation Boundaries

Flowybooks may use AI-assisted tools to support extraction, categorization, summarization, or operational workflows.

Key boundaries:

• customer data is not used for model training by default
• high-risk personal data is minimized or redacted where practical before AI processing
• AI output is used to assist workflows, not replace required accounting review

Human Access

Authorized Flowybooks staff may access data only when needed to:

• deliver managed bookkeeping services
• review bookkeeping onboarding
• respond to support, billing, or technical issues
• investigate abuse or security incidents

Data Sharing

Flowybooks shares data only with service providers and subprocessors needed to operate the service. For the current list, see Subprocessors.

Questions

If you have questions about Flowybooks data handling, contact support@flowybooks.com.